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Frequently asked questions
What is the return policy?
📦 Return & Refund Policy
Eligibility for Returns
Products can be returned within 7–10 days of delivery (you can set your preferred duration).
Items must be unused, unwashed, and in original packaging.
Proof of purchase (order ID or invoice) is required.
Non-Returnable Items
Perishable, consumable, or personalized products.
Products purchased on sale or clearance.
Opened or used items.
Return Process
Contact us at [your support email/phone] within the return window.
Our team will arrange a pickup or ask you to self-ship (depending on your logistics setup).
Once the product is received and inspected, we’ll update you on your refund status.
Refunds
Refunds will be processed to your original payment method within 5–7 business days after product inspection.
In case of Cash on Delivery orders, refunds will be issued via bank transfer / store credit.
Exchange
If you want a different size, color, or product, we’ll exchange it subject to availability.
Damaged / Wrong Products
If you receive a defective or wrong item, report it within 48 hours of delivery with photos/videos.
We’ll send a replacement at no extra cost.
Are any purchases final sale?
🛍️ All items are eligible for return within 10 days of delivery.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
🚚 We offer Free Shipping on all items. You will never be charged any extra shipping cost at checkout.
